Customer Support Consultant

Company Name: Concentric Corporation
Job Category: Customer Support Consultant
Job Location: Cyberjaya Kuala Lumpur
No. Item Description
1 Company Name Concentric Corporation (Nasdaq:CNXC)
2 Website https://www.concentrix.com/
3 Establishment Founded in 1983
4 Location Kuala Lumpur

Cyberjaya

5 Business Nature leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands
6 Job Title Customer Support Consultant
7 Number of Positions 15
8 Job Description: ●      Addressing and resolving inbound customer support inquiries

●      Working with internal cross-functional partners to resolve customer inquiries.

●      Possess a service-oriented mind set and approach to work, delivers value through service.

●      The ability to thrive in a dynamic, team-focused environment and able to comprehensively

●      Able to demonstrate experience developing and exercising strong judgment skills.

●      The ability to demonstrate empathy and emotional intelligence with customers while determining a solution to their needs.

●      Eagerness and ability to work in fast-paced, startup-like environment.

●      Demonstrated ability to work and collaborate within a team

9 Requirements ●      Ability to read & write in English & Mandarin/Cantonese

●      Ability to reas Mandarin in traditional words

●      Customer-service oriented

●      Preferably strong computer navigation skills & PC knowledge

●      Education: SPM and above

●      Must be able to work on rotation shifts as needed (Weekdays, Weekends & Public Holidays)

10 Contact Information Olivia Wan – 0185770100
11 Email Resume to olivia_wan006@outlook.com
12 Expiry Date Feb 2025

 

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